I know it would likely be healthier for me to just let all this stuff with my brother’s clinic Terros go, and focus more on the productive aspects of his move, but I just feel like it all needs to be documented. And I guess here is the place I’m doing that. When I say documented, I also mean, exposed.
Yesterday, after a couple of emails to his
terrible, inept case manager, she got back to me with this one line:
I called several times and was unable to leave a voice mail. He did show up today and I met with him.
This is her response to my question about how she expected my brother to show up for his appt. to retrieve his weekly meds (before running out) without informing him of said appointment. Of course the only reason he showed up, was because I spent nearly an entire day making phone calls trying to obtain information and finally getting the time and date for this appointment so he didn’t run out of meds (again). The case manager was unreachable, per usual.
It was also cc’d to her supervisor, as were my emails to her. Her CYA moment.
My response to her began with the sentence, “I don’t believe you.”
I called my brother’s voicemail and it’s working. I was in touch with him via my Dad’s phone all that day and he kept checking his phone for calls/messages and relaying to me what was on his phone.
She never tried calling, much less leaving a message. She’s lying.
But even if you take her at face value (which I don’t), her own story is she couldn’t get this critical information to my brother so she did nothing further. She didn’t try phoning my Dad to tell him (who she knows he lives with and has his number), emailing me, phoning me, nothing. But I’m sure she did document it as “billable hours”! The bare minimum she claimed to have done.
Also, while John was sitting in the waiting area yesterday, waiting for his appt. to get his meds, my father who was sitting a few feet away, saw the case manager “come out to retrieve another patient” from the waiting area and stop to say hello to my brother.
She has somehow parlayed that little breeze-by as a “meeting”. Oh I feel certain she documented it as billable hours as a full blown case management meeting. I’m also sure she didn’t realize, when she wrote me that email, that I was aware she had seen my brother in the waiting area as my father had already detailed the visit for me.
God I hate liars.
Anyway, John did fill out the paperwork to be transferred to another team. Hopefully that happens, because even if it’s just another month or so before we can extricate him, it’s still four weeks of having to live in that mine field.
The hospital social worker has escalated all of this too on her end and has been sending me emails about who is being informed of what. She’s not happy at all about this.
I’m just keeping records of everything and once John is freed from their clutches, a full report will be made.
Then I’ll be able to focus all my undivided energy on setting him up here. So many of his day to day activities will be met at the Community they are moving to. They are opening up their classes and activities next month after a year of Covid closure. Right on time.
There are all kinds of things he can get involved with from art classes to movie nights to special dinners to outings. My Dad is especially interested in the courses provided by visiting Bucknell professors and similar outings which they provide transportation for. It’s going to be so good for them.
We will also obtain case management for John here and of course all the medical needs, including Psychiatric. They have a medical liasion who is an RN at the community who will start working on getting all that set up for both of them before they even arrive. It’s pretty amazing what they offer. They will even provide them transportation from their home to the community building in a 6 seater golf court so they don’t have to drive over. They are walking distance from our beautiful library, which also hosts computer classes for my brother to attend. He’s super psyched about that as he’s been taking computer classes. We will get them set up with wifi and a laptop. Major upgrade.
All of these layers of support will be so welcomed. And it’s all underway. We should have the keys by Wednesday next week/Thursday at the latest. And I’ll be getting the supplemental furniture and furnishings set up. There will be champagne involved next week--my Dad requested a live Facetime session when we cross the threshold.
“We will pick up some sparkling something too”.